Frequently asked questions
When will I receive my order?
Once your order is successfully submitted, we will then process your order the following business day. It is then that it is picked, packed, and shipped. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date (typically 3-5 business days from date of shipment).
What do I do if I never received my order?
If you have not received your order kindly, send us an email at email@example.com.
Do you offer subscriptions?
We know reordering/restocking products can be tedious therefore we do offer subscriptions on some of our products. If you subscribe to any of our available products you will be billed every 30 days until you cancel your subscription.
How do I contact your company if my question isn’t answered here?
We have a dedicated customer service team ready to answer all of your questions. Please email us at firstname.lastname@example.org and we will provide a response within 24-48 hours.